You can call us. An assistant answers, takes the details and makes sure the right person picks it up.
United States: +1-833-421-3767
United Kingdom: [coming soon]
Lines are open 24 hours every day.
When you call, you are talking to Pin Drop's automated assistant. It can answer most questions about plans, imports, sharing and how the app works, and it can take a detailed report when something is broken.
It tells you it is an assistant at the start of the call. If you would rather speak to someone, just say so. You do not need to give a reason. We will take your details and arrange a call back.
We record and transcribe calls so we have an accurate record of what you asked for and the right person can pick it up. You are told this at the start of every call. If you would rather not be recorded, email hello@pindropapp.com instead and we will help you there.
Often the answer to a call is a link: the app download, the web app or a time to talk to someone. Reading a web address down the phone is a poor experience for everyone, so the assistant will ask whether you would like it sent by text.
You choose. We only send it if you say yes, we only send what you asked for and we never use your number for marketing. Reply STOP to any message to stop. Message and data rates may apply. Full details are in our Terms & Conditions.
Calling from a landline? The assistant will ask for a mobile number, or send it by email instead.
The email address on your account. If something is broken, the device you are using and roughly when it started. If you are moving places over from another app, which app it is and the export file, because we will usually ask you to email that over so we can run the import with you.
It cannot see your billing records or your account, so it will not look up a charge or cancel a subscription on the call. It takes the details and passes them to the team.
It will never ask for your password or your card details. Nobody at Pin Drop will ask for those on a call.
Get in touch. Support is on every plan including Free, and we do our best to reply within one working day.
Support
Talk it through with the team on our US and Canada toll-free line.
Calls are answered by Nora, our AI assistant, and recorded so the team has the details. For import problems, email the file to hello@pindropapp.com. We aim to get back to you within one working day.
Start here
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Get the apps
get-the-apps
Drop your first pin
drop-your-first-pin
Import your places
import-your-places
Organise with tags
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Share with your team
accounts-access
