Trust
Subprocessors.
These are the companies that help us run Pin Drop, what each one receives and where it is processed. Every company here works only on our instructions and only gets what it needs to do its job. We don't sell your data. We don't share it for anyone else's advertising or to train anyone else's AI models.
Last updated 17 September 2026
Subprocessor
Purpose
Data
Location
Since
Maps and location
Apple
Map tiles and geocoding on Apple devices
Coordinates for the part of the map being displayed, or for a place you are looking up. Not your device location, and no account identifier. Apple states it does not retain personal data associated with Maps use
Apple's global infrastructure, with no published fixed location
2021
Map tiles and geocoding
Coordinates for the part of the map being displayed, or for a place you are looking up. Not your device location, and no account identifier
Google's global infrastructure, with no published fixed location
2021
ipgeolocation.io
Working out roughly which area you are in, so the map opens somewhere useful before you choose whether to share your location
Your IP address, sent from our servers. We do not store it, and it is never linked to your account
To confirm
2025
Hosting and infrastructure
Cloudflare
Prototyping and internal demonstrations
Customer records drawn from our other systems while a concept is being built and tested internally
Cloudflare's global network rather than a single location
2023
Microsoft Azure
Hosting, application infrastructure and the primary database
All customer account and map data, plus the product analytics we host ourselves
US east coast
2021
Webflow
Marketing website hosting and website forms
Name, email address and message content from forms you submit on our website
United States
2021
Product and error monitoring
Sentry
Error monitoring and crash diagnostics
Error reports, which can include a user identifier and device details
United States
2021
Email and messaging
Brevo
Transactional and lifecycle email, including sign-in codes and invites
Email address, company, job role, a user identifier and the account activity used to decide what to send
European Union, in France, Germany and Belgium
2021
Payments
RevenueCat
App subscription management
Your email address and a user identifier we set, along with subscription and purchase history and device country. No payment details
United States
2021
Stripe
Subscriptions, checkout and invoices
Company name, billing address and email address. Card details go directly to Stripe and are never held by Pin Drop
Ireland and the United States
2021
Sales and support
Attio
Customer records and account management
Email address, company, job role, a user identifier and account status
EU, hosted on Google Cloud in Ireland
2025
Granola
Notes and summaries from customer calls
Recordings and transcripts of calls you take part in, along with attendee names and email addresses
United States
2026
Linear
Tracking bugs and support requests through to a fix
The detail of an issue you have reported, which can include your name, email address and screenshots, so we can reply accurately
United States
2024
Missive
Support inbox and email conversations
Email address and anything included in an email to or from our support address
United States
2025
Notion
Internal documentation and planning
Whatever our team records while planning work or handling an account, which can include your name, email address and company
United States
2025
Slack
Internal discussion of support requests, feedback, trials and bug reports
Whatever our team shares while resolving an issue, which can include your name, email address and screenshots
United States
2020
AI and automation
Anthropic
Drafting support replies and summarising customer conversations
Support conversations, plus the name, email address and account status attached to them. Not used to train their models
United States
2026
OpenAI
Development tooling, helping our engineers write and review code
Read-only access to our database while assisting our engineers, which can include your name, email address and the places you have saved. Not used to train their models
To confirm
2024
Telephone support
ElevenLabs
Automated assistant that answers our support line
Call audio and transcripts, including the name, email address, phone number and account details you give on the call.
United States
2026
Telnyx
Phone numbers, call routing and text messages
Caller phone number, time and duration of the call, call audio in transit, and the content of any text message we send you
United States
2026
Our product analytics runs on our own infrastructure, which is why no analytics provider is listed above. Usage data is not sent to a third-party analytics company.
Some providers run global networks rather than storing data in one place. Where that is the case we say so, rather than naming a country we cannot stand behind. Regional restrictions are available from some of them, and if we turn one on we will say so here.
Need a data processing agreement (DPA)? Contact us and we'll send it over.
