Where are my pins?

If your pins are not showing, they are almost certainly still there. Pins are stored against your account on our servers, so updating the app or moving to a new device does not remove them. Work through the checks below in order and you will get them back.

Check your filters first

An active filter hides everything that does not match it, which is the most common reason a map looks empty. Open the filters from the icon beside the search bar at the top of the app, reset them, then look again.

Try the list view

If the map looks empty, switch to the list view. If your pins are there, the problem is what the map is drawing rather than your data, and a restart usually clears it.

Make sure you are signed in to the right account

Your pins belong to one account. If you first signed up with Apple or Google sign-in, or with a different email address, signing in another way opens a different and empty account. Work email against personal email is the usual mix-up, as is a Google account against an email and password login.

Pull down to refresh

On the map screen, pull down to force a sync. This re-fetches your data from the server and in most cases the pins reappear within a few seconds. You need to be online for it to work.

Sign out and back in

If a refresh does not do it, sign out from your account settings and sign back in with the email address on the account. A fresh sign-in rebuilds the connection between the app and your account and clears sync problems a refresh cannot reach.

Make sure the app is up to date

If signing out and back in does not work, check you are on the latest version of Pin Drop. On iPhone, open the App Store, tap your profile picture and update Pin Drop if it is listed. On Android, open Google Play, tap your profile picture, choose Manage apps and device, then update Pin Drop. Open the app again and pull down on the map to refresh.

Please do not delete the app to try to fix a sync problem. Anything that has not finished syncing to our servers is removed along with the app, and we cannot recover it for you. If you are still stuck, get in touch before trying anything else.

Pins missing after an update

When a major version installs, the app re-establishes its connection to your account before it pulls your data down. If you open the map inside that window it can look empty. This caught a number of people out after the v6 update in particular, because the layout changed at the same time.

A pull-to-refresh after the first launch on a new version is the fix, and a good habit to get into. We are making the loading state clearer so it is obvious the app is fetching your data rather than showing you an empty map.

Pins on one device but not another

Syncing across devices is automatic but not instant, so give it a moment and refresh if you have just added a lot of pins or you are on a slow connection.

If pins show on your phone but not at web.pindrop.it, refresh the page, then sign out and back in, then check you are viewing the right map. If they show on the web but not in the app, pull down on the map, close the app fully and reopen it, and check you are online.

Above all, check both are signed in to the same account. Using Apple sign-in on the phone and a Google account on the web opens two separate accounts.

Archiving pins

The archive pin feature allows you to hide pins that you no longer need to see on your main map or list, without permanently deleting them. Whether it’s a completed job, a past event, or a location you no longer visit regularly, archiving helps you declutter while still keeping your data safe and accessible.

Think of it like boxing up old files: out of sight, but not out of reach.

How it works

• Archiving a pin
  • From any pin, tap the more actions menu (+) and choose Archive.
  • The pin will disappear from your main map and pin list.
  • Archived pins receive a grey indicator strip at the top of their pin card, making their status easy to identify.
  • Archived pins can't be added to or edited while archived.
• Accessing archived pins
  • Archived pins are grouped under the archived tag.
  • You won’t be able to search or filter for archived pins using general search or filters.
  • To view them, go to your tags view and select the archived tag.
  • This tag is only available on paid plans.
• Unarchiving a pin
  • Simply open the archived pin and select unarchive from the pin options menu to restore it to your main map and list.
  • Once unarchived you will be able to add to or edit the pin.
  • You will also be able to archive this pin again if you want.

Who can use this feature?

The archive pin feature is available exclusively to users on paid plans. If you’re using a free version of Pin Drop, you won’t see the archived tag or be able to archive pins.

Why archive instead of delete pins?

Archiving keeps your historical data intact while helping you focus on what’s current. It’s perfect for:

• Completed projects or sales routes
• Past meeting locations
• Temporary or seasonal destinations
• Old job sites or delivery stops

Still cannot find them?

Get in touch at hello@pindropapp.com with the email address on your account, which device your pins show on and which they are missing from. We can look at the account directly. We have never seen an update permanently remove someone's data and we do not expect to, so if something looks wrong we want to hear about it.