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Pin Drop vs Map My Customers
Map My Customers is a mobile-first field sales CRM with route planning and account mapping built in. Pin Drop organises work around the location itself, so a site holds its own visits, notes and pipeline no matter which team touches it. As sales, service and audits share the same ground, that structure matters more than a faster route.
Built for more than sales
Service visits, audits and compliance history live on the same map, not just the sales pipeline.
Offline on iOS and Android
Capture works offline on both platforms and syncs later, so the field is not waiting on signal or a favoured phone.
Territories you draw and own
Custom boundaries with named owners, overlap and coverage, set by geography not account assignment.
Routing that hands off cleanly
Multi-stop routes with traffic awareness that open in Apple Maps, Google Maps or Waze.
When the account record is the centre, service work sits outside it
Map My Customers does one thing well: it puts your customers on a map on your phone, colour-coded by status, with interaction history a tap away. Automatic check-ins, voice notes and one-tap call and email logging keep reps out of admin.
For an outside sales team, that is a real upgrade on a spreadsheet or a stock CRM. Route optimisation, account mapping and pipeline tracking sit in one clean mobile app, and it plugs into Salesforce, HubSpot, Zoho and Pipedrive.
The shape of the product shows as teams broaden. It is built around the account record and the sales rep, so service visits, inspections and compliance history have no obvious home. Reviewers note a clunkier desktop and Android trailing iOS.
Pricing is per user on an annual plan and sits at the higher end, from around $99 a month up to $199 for the top tier, with API access held back to the upper plans.
Pin Drop centres the place, so a site carries every visit, note, photo and pipeline stage, whether the last person there was in sales, service or audit.
Territories are drawn by hand with named owners, overlap and coverage you can see, rather than inherited from how accounts were assigned. Multi-stop routes stay traffic-aware and hand off to the driver's own navigation.
You start with one workflow, live the same day on iOS or Android, and keep your data in open, portable formats with no annual lock-in.
Side by side
How Pin Drop compares with Map My Customers
The capabilities that matter when you move your map across.
Capability
Pin Drop
Map My Customers
How it works
From account list to a live territory map.
01
Import what you already have
Bring accounts and leads across from a spreadsheet, CSV or your CRM export. Every pin maps instantly.
02
Shape it around your patch
Tag, group and set territories by rep, region or stage, and add the fields your sales team actually uses.
03
Put it in the reps' hands
Everyone works from the same live map on their phone. A visit logged in the field updates the whole team without a call.
Why sales teams switch
Less chasing, less overlap, less admin.
One shared truth
Every account and visit on one map, so managers and reps never work off an old list.
Clear ownership
Know who covers which territory and account, without a spreadsheet to reconcile.
No duplicated calls
See what has already been covered, so two reps don't call the same account.
Less admin
No double entry and no manual export to see where the week landed.
Move from Map My Customers to Pin Drop.
Start freeTrusted at scale
Used by 10,000+ organisations.
10,000+
Verified organisations
613
At $1B+ revenue
360
10,000+ employees
17+
Sectors represented
Amazon
Nike
Adobe
Oracle
Pfizer
Nestlé
PepsiCo
Mars
Walmart
Whole Foods
M&S
Mastercard
Capital One
Barclays
AT&T
Toyota
Volvo
Bosch
Bayer
BASF
Philips
UPS
Kuehne+Nagel
BT Group
NHS
Abbott
ADP
Cargill
Veolia
Paramount
Made to fit
Built around your territories.
Shaped to your team
Route a rep through a full day of accounts, record what happened at each, or see the whole territory at a glance. How you assemble it is yours.
No big bang
Import your accounts, invite the reps and work from the phone in their pocket. No rollout project, no training week.
FAQS
Questions you might have
Is Pin Drop a CRM?
Pin Drop is not a traditional CRM.
CRMs are designed primarily to manage contacts, sales pipelines and customer data within a record-based system. Pin Drop is built differently. It is a location-native operational platform where every record is tied to a physical place.
You can manage accounts, track project progression, assign tasks and log visits, but the organising principle is geography rather than contact records.
For teams whose work happens across locations, this shift matters. The map becomes the system of record, and activity accumulates at the site itself.
Does Pin Drop integrate with Salesforce?
Pin Drop does not require Salesforce to function and does not depend on CRM infrastructure.
Many organisations use Pin Drop independently as their primary operational system for location-based work. Others choose to use it alongside a CRM where needed.
The key difference is that Pin Drop is not an add-on layered over Salesforce. It operates as its own structured platform, which reduces admin overhead and complexity for teams that do not require deep CRM customisation.
If your organisation relies heavily on Salesforce automation and custom object modelling, you may continue to use Salesforce as your CRM while using Pin Drop to structure geographic operations.
Can I import my accounts?
Yes.
Pins can be created through data import, allowing you to upload existing account or site information in bulk. Imported records become pins tied to geographic coordinates and can then be organised into territories, routes, pipelines and tags.
This allows teams to migrate structured location data without recreating it manually.
Data can also be enriched over time with visits, tasks, project stages and financial values tied directly to each location.
Does Pin Drop offer route optimisation?
Yes. Pin Drop supports multi-stop route planning and can launch navigation in your preferred maps provider.
Can Map My Customers manage project pipelines tied to real locations?
Map My Customers focuses primarily on CRM-based sales opportunity tracking. Pin Drop connects pipelines directly to physical sites, combining operational visibility with project stage tracking.
