Accounts & Access
Pin Drop is designed to work for both individuals and teams who organise real-world information by location. Accounts provide access to the platform, while workspaces allow people to collaborate and manage shared data.
Different account types unlock different capabilities depending on how Pin Drop is being used. Individual users can organise their own maps privately, while teams can collaborate inside shared workspaces where members can contribute to the same map and dataset.
Understanding how accounts and access work helps ensure that the right people can see, edit and manage the information inside your map.
Individual accounts
Every Pin Drop user begins with an individual account linked to a single email address. This account allows you to sign in, create and manage your own map and access the Pin Drop platform across mobile and web.
Individual accounts can exist in two forms:
- Free
- Solo
Free accounts allow users to organise places on a personal map without limitations on the number of pins or tags that can be created. Users can save locations, organise them with tags and explore the platform through the website and app. While some advanced functionality may be visible in the interface, many features are locked behind upgrade requirements and cannot be used without moving to a paid plan.
Free accounts cannot create or join team workspaces. If a user wants to collaborate with others or access work-focused capabilities, an upgrade is required.
Solo accounts unlock professional features designed for individuals who use Pin Drop for work. Solo users gain access to tools such as tasks, notes, visits and routes, allowing them to manage real-world activity directly on the map. These features support workflows where locations are connected to tasks or field activity. However, Solo accounts remain individual accounts and do not include team collaboration features such as shared workspaces or pipelines.
Because accounts are tied to a single email address, users who want to retain personal data when joining a team may choose to keep their individual account separate and create or join a workspace using another account.
Team workspaces
Team workspaces allow multiple people to collaborate inside a shared map. When a team workspace is created, members work inside the same environment where locations, tasks and other information are visible to everyone in the team.
Within a team workspace, data is collaborative by default. Pins, tags, routes, territories, tasks, notes and other objects can be created and edited by members depending on the permissions assigned to them. This allows teams to coordinate work across locations while maintaining a shared source of truth.
Team workspaces are managed by administrators who control membership and workspace settings.
Team roles
Pin Drop currently supports two primary roles inside a team workspace:
- Administrators
- Members
Administrators manage the structure and access of the workspace. They can invite people to join the team, remove members and manage payment methods associated with the workspace. Administrators can also manage permissions and assign roles to members depending on how the workspace is organised. If required, administrators also have the ability to delete the workspace entirely.
Team members participate in the collaborative environment created by the workspace. Depending on the permissions assigned by administrators, members can create, edit or delete pins, tags, territories, routes, tasks, pipelines, projects, notes, visits, comments and other collaborative objects. In many cases workspaces operate with open collaboration, meaning members can interact with data created by other people in the team. However, administrators can restrict certain capabilities where needed.
Permission controls are currently evolving and more granular access settings are being developed to give teams greater flexibility over how data is managed.
Joining a team workspace
Joining a team workspace currently happens through an invitation. An administrator adds a new member to the workspace using their email address, which sends an invitation allowing that user to join the team.
Once accepted, the user gains access to the shared workspace and can begin collaborating with the rest of the team according to the permissions assigned to them.
Leaving or being removed from a team
If a user leaves a workspace or is removed by an administrator, the data inside the workspace remains intact. Pins, tasks, notes and other objects created by that user remain part of the shared map so the team’s information is not disrupted.
However, attribution for that user’s actions may be lost. The system may replace the identity of the removed user with an unknown account, meaning the original creator or editor of certain objects may no longer be visible. If the same user later rejoins the workspace, attribution may be restored in some cases.
User profiles
Each user has a profile associated with their account. Profiles include basic identity information such as the user’s name and email address and may also display activity related to how the user interacts with the workspace.
Profile views may show metrics related to activity such as pins created, tasks assigned, visits completed or routes travelled. These insights help teams understand how members are using the platform and contributing to the shared workspace.
Users can edit their own profiles and update personal information directly through the platform.
Authentication and login
Pin Drop uses secure authentication methods to allow users to access the platform across devices. Signing in to the app is typically done using a magic link sent to the user’s email address, and in some cases an additional verification code may be required.
When logging into the Pin Drop website, users authenticate through the mobile app. The website displays a QR code which can be scanned using the app to securely sign in. This approach ensures that authentication remains tied to a verified device and account.
