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The Pin Drop help guides and FAQs.

Explore product guides, getting started, frequently asked questions and the latest app statuses.

FAQS

Questions people often ask

Can I import places from Google Maps or Mapstr?

Yes. Import your existing places from Google Maps, Mapstr and spreadsheets without limits, and your data stays portable if you ever move on.

Does it work offline?

Yes. With no signal you can still drop pins, add notes and attach photos. Changes queue on the device and upload the moment it picks up a connection, so nobody has to remember to sync and anyone sharing the map sees the update as soon as it lands. Search and the map background work from what has already been cached, so it is worth opening the areas you need before you head somewhere without coverage.

How is Pin Drop different from Google My Maps?

Google My Maps draws static maps. Pin Drop keeps places, visits, notes and team activity up to date together, so the map reflects what is actually happening on the ground. The comparison pages have the full side by side.

Is there a free plan?

Yes. There are free plans for personal use across travel and everyday life, and paid plans for teams that need shared maps, roles and reporting.

Is there a free trial?

Yes. Team and Team Pro come with a 14 day trial and it takes no card to start. The 14 days begin when you are ready to put it to work rather than the moment you sign up, so you are not burning the trial while you are still importing. When it ends nothing is charged and the account drops back to the free plan, with every pin, tag and note exactly where you left it.

What kinds of teams use it?

Teams whose work is spread across locations: field service, sales, operations, logistics, inspections and many more, across hundreds of industries. The who it's for page has a setup like yours.

Which devices does it work on?

It works on iPhone, Android and the web, with a browser extension for saving places as you go, and your map stays in sync across all of them.