Customer Success Managers

Every rollout, every adoption milestone, on the pin

Customer success teams running multi-site rollouts lose value to invisible stalls. The pin keeps every site's adoption status, training history and escalation visible on the property where it stalls or wins.
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Customer Success Managers

How success teams keep customers active

Adoption, training and escalations on one map

A rollout you can manage by exception, not by spreadsheet

Multi-site rollouts fail when one branch is invisible to the success team. Pinning the rollout to the site and binding adoption metrics to the pin makes a stalled location visible before it becomes a churn risk.
See how it works
Rollout status by site
Provisioning, training delivery and first-value milestones tracked on the pin where each site sits.
Adoption metrics on the pin
Active users, daily activity and feature usage roll up by site so the CSM knows where to spend the next QBR.
Escalation routing
Site-level escalations route to the right contact with full history. Solved tickets stay pinned for the next CSM.
Pin Drop mobile app showing a list of work locations on a map, including construction sites, offices, and venues with tasks, tags, and recent updates.
Pin Drop mobile app showing a list of work locations on a map, including construction sites, offices, and venues with tasks, tags, and recent updates.
Pin Drop mobile app showing a list of work locations on a map, including construction sites, offices, and venues with tasks, tags, and recent updates.
Pin Drop mobile app showing a list of work locations on a map, including construction sites, offices, and venues with tasks, tags, and recent updates.
Unlock benefits

Renewal value on every site

Pinning success activity to the location makes hidden risk visible early and keeps expansion conversations grounded.
Trusted by teams managing work on the ground
See it in action
Guided walkthrough

See success management in practice

Walk through a live multi-site rollout and see how every adoption milestone, training session and escalation lives on the site it serves.