Emergency Callouts

Every callout, every site, every sign-off

24/7 maintenance teams, housing associations and commercial callout contractors use Pin Drop to dispatch live, capture on-site evidence and sign off works with invoice-ready proof.
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BEST OF 2013
& Editors Choice
Rated 4.7/5
Based on 1.4k+ ratings
FEATURED APP
162 App Stores
Callout location icon
Callouts pinned to the job
Every callout is a structured pin. Fault, address, engineer and arrival time attach to the pin, not to a scribbled phone call log.
Response timer icon
Live dispatch without the chaos
Dispatchers see engineer locations and open callouts on one map. The next job goes to the nearest available crew, not the loudest phone.
Callout photo icon
Photo evidence on site
Before, during and after photos attach to the callout pin. Clients and insurers see what was found and what was fixed without further calls.
Callout note icon
Invoice-backed sign-off
Each callout closes with a signed sheet and photo pack. Invoices leave the office with the evidence already attached, not six weeks later.
Built for 24/7 maintenance

Callouts work better when every job is a pin

Emergency callout icon

The shared map for emergency callouts

An out of hours callout carries more uncertainty than any planned job. Dispatchers lose minutes to phone tag, engineers arrive without the context they need and invoices get queried because the photo pack landed a week after the invoice. Pin Drop pins every callout once and keeps every photo, signature and note on the pin, where the evidence belongs.
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Structured callout records
Fault type, address, engineer, priority, SLA clock. Every field a callout log expects, held on the pin from the first phone call.
Live dispatch on the map
See engineer locations and open jobs on one map. Assign the right crew in seconds, not in a phone tree.
Sign-off and invoice evidence
Close the callout with photos, a signature and a note. The pack attaches to the invoice with nothing lost in translation.
Pin Drop mobile app showing a list of work locations on a map, including construction sites, offices, and venues with tasks, tags, and recent updates.
Testimonials

Used by maintenance teams and housing associations

Emergency callout providers and housing teams rely on shared, location-based job records to keep SLAs defensible and invoicing on schedule.
“Structuring response zones around geography improved our operational oversight.”
Elena Martinez
Regional Emergency Operations Manager
“Having every asset structured on a shared map has transformed how we coordinate inspections across regions.”
Daniel Marcel
Energy Operations Manager
“Logging site visits directly against the location keeps our research organised.”
Daniel King
Land Acquisition Lead
Rated 4.7/5
Based on 1.4k+ ratings
See it in action
Guided walkthrough

See how emergency callouts work in practice

Walk through a real live callout and see how every job, every photo and every sign-off stays pinned to the exact location it describes.